I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began waiting. They placed two orders, and during this time, I remained in constant contact. The customer support specialists informed me each time that the part was out of stock, that they were waiting for it, and that since it was coming from abroad, it was uncertain how long it would take to arrive. I patiently waited. Around August 30, 2024, they placed another order and told me the part was in stock and would be shipped within 3 business days. When the shipment didn’t happen, I contacted them again, and once again, they said the part was out of stock and that I should wait. It’s now been 3 months, and my problem is still unresolved. Dyson has become a source of regret for me. If the issue is not resolved, I will file a complaint with the Consumer Court.
I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the r...
On May 3, 2024, we contacted Dyson customer service to report an issue with our V12 vacuum's wand, which was covered under warranty. The representative assured us that a new wand would be shipped soon, mentioning it was currently out of stock but would arrive shortly. It's been a staggering 2.5 mont...
Because the tube of my Dyson V12 Detect Slim vacuum cleaner broke, I submitted a part replacement request through Dyson customer service on August 18, 2025. The part is still under warranty, and the issue was due to a manufacturing defect — the internal cable of the tube had become exposed. Although...
In 2023, I bought a Dyson V12 vacuum cleaner. A screw came loose from the carpet head, resulting in a loud and bothersome noise. I reached out to the company and they assured me that they would replace it as part of the warranty. However, it has been three months and they still haven't provided a re...
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