Dyson Tech Service Lost My Product

Hello, I sent my Dyson product to the technical service center on June 1st due to cable connectivity issues. I received a message three days later stating that my product had been repaired and would be shipped to me. However, when I contacted technical support because the product had not been delivered to me after three days, they claimed that my product had been determined to be a forgery. I have a receipt for the genuine product, and I've been using it for 1.5 years without incident, just like the one in the store. I requested an immediate return of my product and stated that I wanted to return it to the store where I bought it before my warranty expired. I have not received any updates despite calling and inquiring about my product every day for the past 15 days! It's strange that they sent me messages as if everything was fine until I inquired, but as soon as my product's fate became uncertain, they accused it of being a forgery. My product has been at the service center for 15 days, and according to your system, it was marked as completed on the 6th of the month, but no information has been provided as to why it has not yet been shipped. Officially, you have 20 business days, and the result is classified as lost, according to approximately 7 customer service representatives I spoke with. Furthermore, it is clear that a product recorded on the 6th has not been shipped for 10 days, and no information to support this has been provided. None of the representatives were able to escalate the situation to a higher level of authority, and Dyson has provided no updates. Although the representatives claim that they will forward the issue to a higher representative via email, it appears that the higher authority either does not bother reading the emails or is attempting to cover up and evade the issue. I'm not the first person to use Dyson's technical support. Unfortunately, I own other Dyson products and have previously sent my vacuum cleaners, which were thankfully returned to me within 3 days. I've been informing them over the phone for the past 5 days that I'll be traveling abroad and that the warranty for the product I purchased will expire on June 26th. I emphasize that if the product is indeed a forgery, it must be in my possession for legal purposes. However, Dyson has made no attempt to contact me, which has disappointed me. At this point, based on the original invoice and the materials I sent with my product, I believe it has been stolen or misplaced in your facility. I've been calling for days, and today I'm calling again and sending an email. In the future, I plan to share my product experience on social media and relevant websites. The dissatisfaction I've felt with Dyson cannot be adequately expressed in words.