On October 1, 2025, I purchased a brand-new Dyson Airstrait from the Dyson store. After opening the box, the product began giving constant reset errors before I could even use it twice. I sent it to the service center on October 7 and received confirmation that it arrived on October 10. Since then, I have contacted Dyson customer service multiple times, but they only told me that the service center’s decision would be final and that nothing else could be done. Although the repair period was stated to be 10 business days, the process has taken much longer, and I was merely informed that the product would be repaired and returned. I do not accept receiving a repaired product when I purchased it brand new and barely used it. Despite repeatedly asking to speak with an authorized representative, no solution was offered, and my concerns were ignored. My product is under warranty, and I have both the invoice and serial number (U6C-EU-UBB9927A). I request that this defective product, which was faulty from the beginning, either be replaced with a new one or that I receive a full refund. I want my issue resolved as soon as possible.
I purchased a Dyson Airstraight, and in less than a month, it suddenly displayed a "Reset" warning. No matter what I do, the error won’t go away, and the device has become completely unusable. I followed every troubleshooting step listed on Dyson’s official website, but nothing worked. I spent a si...
I purchased my Dyson Airwrap hair styler from a Dyson store on September 27, 2025, and it started having problems within the first few weeks. When I turn the device on, a red light flashes on the filter section, and the unit doesn’t work at all. I sent it to the service center, where I was told the ...
On January 23, 2025, I purchased a Dyson Airstrait from Media Markt. Upon using the product, I noticed several serious issues. The test/reset button was not working consistently—it sometimes functioned but often did not. When it did work, the device released an excessive amount of steam, to the poin...
Dear Dyson, I am writing to formally express my dissatisfaction with the service I have received regarding my device. Due to intermittent power loss, I filed a repair request on February 12, 2025. I sent my device to the service center via a courier company on February 17, 2025, and on February 21, ...
I purchased the Dyson Airstrait model from a Dyson store about 2 months ago, and I am not satisfied with the product. Since the day I bought it, I have been unable to straighten my hair properly, and even when I manage to style it, the result deteriorates very quickly. I am definitely not getting th...
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