I contacted the company due to the filter error warning of my Dyson V15 Detect product. We had a video call on 01/12/2023 and they noted that the warranty period of the filter is 1 year, and since it is under warranty, it will be replaced with a new one and the new filter will be sent. to my address. After 1 week, my transaction was canceled because the product was out of stock. I called again and the registration was opened again, but it was canceled again because the product was out of stock. Since it was out of stock in the 3rd week, they directed me to the service and said the service would call me. It's been more than a week since my service record was opened and no one has called me. They give a warranty for a product they do not have and state that they are a foreign company and these problems exist. Everything until you sell the product to us. There is never a solution afterwards. Since the legal process would be completed, I requested that they take the product back and replace it with a new one, but there was no result. I will apply for my legal rights within this week. I was very victimized. I was disgraced with my money.
On February 19, 2023, I purchased a Dyson V15 Detect vacuum cleaner. Last month, I noticed that a part at the joint in the body had deformed, causing air to be sucked in from that area during operation. I immediately contacted customer service about this issue. During a video call, they had me hold...
I have been having problems with my Dyson V15 Detect vacuum cleaner for a long time. Because of these ongoing issues, I sent the device to service on 20 November from. After staying in service for about 15 days, the vacuum was returned to me, but this time it did not work at all. In other words, the...
I purchased the Dyson V15 Detect Absolute on January 25, 2023. Just two years later, on January 20, 2025, the motor stopped working. I immediately contacted Dyson customer service to report the issue. They suggested the problem might be with the filter and advised me to wash it and monitor the devic...
My Dyson V15 vacuum cleaner was sent to the service center over a month ago, but there has been no progress regarding my product, and I haven't received any updates. I demand that this inconvenience be addressed urgently. Dyson Reference Number: 26409813 Story: Due to a filter problem in my Dyson V...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
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