Dyson Returned My V12 With a Wrong Part and Ignored My Repair Complaints
Dear Dyson, I am writing to formally express my dissatisfaction with the service I have received regarding my device. Due to intermittent power loss, I filed a repair request on February 12, 2025. I sent my device to the service center via a courier company on February 17, 2025, and on February 21, 2025, I was informed that the repair was completed and the device would be returned to me as soon as possible. I finally received my device on March 4, 2025. The service team reported that the device was repaired, cleaned, and the dustbin was replaced, assuring me that it was fully functional. However, upon receiving the device, I realized that an incorrect part had been installed on the main body, making it impossible for me to use my existing hose assembly and accessories. Despite multiple attempts to contact Dyson’s technical support, I have not received a proper response. Each time I call, I have to chase updates myself. One customer representative tells me I will receive a call back within 24 hours, another says they cannot provide a timeframe, while others claim that the issue has been forwarded to the technical team but no action has been taken. Additionally, my initial complaint, including video evidence, was recorded, yet I am repeatedly asked to submit the same materials again during follow-up calls. Is this delay tactic truly how a company known for its high customer satisfaction and reliability operates? Is time being wasted by installing any available part rather than providing the correct one? From the moment I filed the initial repair request, I have been unable to use my device, and more than 20 business days have passed without a proper resolution. I kindly request that a responsible representative address this issue and provide a proper solution as soon as possible.
