I sent my product to the authorized service about a month and a half ago, and it is still missing. Despite calling every day, I am constantly brushed off with the same response: "We are opening a service ticket." No one has contacted me, and the only thing I hear is, "We understand your frustration." A major company like Dyson cannot even take responsibility for one of its products. Even though the legal deadline has passed, I am still being made to wait, and it has seriously affected me mentally. I urgently request that my issue be resolved immediately. We buy expensive products because we trust Dyson, but look at the situation we are facing compared to others in the market. It is truly disappointing.
I ordered a Dyson V15 battery, and according to the system, it was shipped on May 17, 2025. It’s now May 26, and I still haven’t received my package. I chose Dyson because I believed in the reliability of their products and service, but clearly, that was a mistake. I’ve reached out to Dyson’s custo...
My Dyson vacuum broke down, so I took it to an authorized service center on June 15. I informed them that I would be traveling abroad in 3 days and that the repaired vacuum should not be shipped, as I would pick it up from the store. Unfortunately, they did not listen and shipped it anyway. When I r...
Dear Dyson, I am writing to formally express my dissatisfaction with the service I have received regarding my device. Due to intermittent power loss, I filed a repair request on February 12, 2025. I sent my device to the service center via a courier company on February 17, 2025, and on February 21, ...
Hello, on May 20, 2023, due to a manufacturing defect, a pipe broke, and I contacted Dyson customer service regarding the issue. They assured me they would promptly provide a replacement part. Despite numerous calls to customer service, I have yet to find a solution. I have been unable to use my pro...
My friend and I ordered the same item from Dyson at the same time last week. While my friend's order was delivered without incident to his door, I had no such luck! Worse, when I called customer service to inquire about the status of my order, they simply stated that someone from the appropriate dep...
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