I recently purchased a Dyson upright vacuum cleaner, but it did not start the first time I pressed the power button. It only started working after the third or fourth attempt. I decided to send it to Dyson's service center for repairs because I was frustrated. After a week, I received an SMS informing me that the repair had been completed and that the product would be delivered to me as soon as possible. When I contacted Dyson's service center, they assured me that the item would be shipped within 1-2 days, giving me the option of a refund or replacement. They mentioned that I could also return it to the store where I bought it for an exchange. Despite several assurances, the item was not delivered within the time frame specified. When I inquired, they always cited address errors as the cause of the delay. Even though I provided the correct address, the item was not delivered. This cycle was repeated 4-5 times, with promises of shipment "today or tomorrow," but they never delivered. I'm baffled as to why, despite emphasizing the importance of the situation, they haven't shipped the item. It's extremely disappointing to see a renowned and established company like Dyson act so irresponsibly and carelessly :(
The battery of my Dyson vacuum cleaner malfunctioned approximately one and a half months ago, and I reported the issue to the authorized service. Initially, I was told that the battery was in stock and would be shipped within three days. However, I never received any shipment. When I followed up, I ...
My Dyson vacuum broke down, so I took it to an authorized service center on June 15. I informed them that I would be traveling abroad in 3 days and that the repaired vacuum should not be shipped, as I would pick it up from the store. Unfortunately, they did not listen and shipped it anyway. When I r...
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
My Dyson vacuum cleaner, which is still under warranty, worked perfectly for the first three months. After that, its performance steadily declined day by day. Every time I contact Dyson customer service, they walk me through a so-called “performance test” and dismiss the actual issue I’m experiencin...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
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