Clinique Charged $77 but My Online Order Was Never Created

On September 19, 2026, at around 9:05 PM, I made a purchase of 3,758 TL from Clinique’s online store using my credit card. Although the payment was successfully processed through iyzico under the name Elca Kozmetik Limited Şirketi, no order record appears in the system at all.

Even though the payment was confirmed, there is no order number or order information in my account or email address. Despite contacting customer service several times, I have only been told that “the order was not created,” without receiving any clear or detailed explanation. My issue remains unresolved, and the amount charged to my card is left unaccounted for.

Since there is no order record and I have not received a satisfactory explanation from customer service, I urgently request that the $77 charged to my card be canceled and fully refunded. If this situation continues and I remain unable to recover my money, I would like to make it clear that I will pursue all necessary legal remedies and contact the relevant official authorities.