I am filing a complaint regarding a delivery issue I experienced with the Kolay Gelsin courier company. My package containing a Clinique product, with tracking number 154440256, has not been delivered since Thursday. Even though my delivery address is located in Diyarbakır Yenişehir, there has been no movement or update for days.
I contacted Kolay Gelsin customer service, and they only told me that a record had been created, but I have not received any information about when the delivery will be made. I am being inconvenienced both by the delay of my product and the lack of communication.
I request that my package be delivered to my address no later than Monday morning and that I be provided with clear and detailed information regarding the status of the shipment.
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
My shipment from Clinique, sent via Kolay Gelsin and tracked under number 150742331, has been missing since Thursday, November 20. For the past three days, I have been receiving constant SMS messages saying the package is “out for delivery,” yet there is no clear information and no real progress. Th...
I have paid a significant amount for four creams through the Clinique brand's own website. However, not a single cream has been delivered. The delivery was supposed to be through a courier service called 'Kolay Gelsin,' but the delivery has not arrived. I have been persistently struggling for days t...
The product I ordered from Clinique 8 days ago has still not been delivered. The shipping company says they did not receive the package from Clinique, while Clinique says that the order was handed over to the courier. Despite contacting Clinique three separate times during this process, I have not r...
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