On November 23, I purchased the Clinique Moisture Surge Megastars set from Clinique’s official website for $43, discounted from $53. However, shortly after placing my order—before the product was even shipped—the price dropped again to $32. This is clearly a misleading and trust-damaging pricing practice.
I immediately called customer service and explained that the product had been discounted repeatedly, that I no longer wished to receive it under these circumstances, and that I wanted the order canceled. Despite this, I was told that the order had already been shipped and could not be canceled through the system, and that I should simply refuse delivery so it would be returned. I followed their instructions exactly and ensured the package was not accepted.
Even though I complied with all directions, the $43 for my order 6941050689 has still not been refunded. I have neither the product nor my money—resulting in clear customer inconvenience and a loss of trust. It is unacceptable to attract customers with discounts and then delay or avoid issuing refunds.
This experience has seriously damaged my confidence in the brand. I request that my payment be refunded immediately, in full, to the original payment method, and that Clinique provide an explanation regarding these misleading promotional and refund practices.
Since using the Clinique Moisture Surge cream, I’ve been experiencing persistent breakouts. Initially, I didn’t think the product could be the cause, but after noticing that my skin worsened every time I applied it—even in small amounts—it became clear. My face is now covered in acne, and it’s only ...
I purchased the Clinique Moisture Surge Glow Intense moisturizer set from an official retailer. Particularly, the 72-hour moisturizing face cream in the set caused sensitivity and acne breakouts on my skin. It clogged my pores and created red, pimple-like bumps. I had hoped that by spending more mon...
I recently purchased Clinique Moisture Surge 100H, a product I had long desired but couldn’t afford due to its high price. I pushed my budget and spent ₺2,444 on it at Sephora, but it was a complete disappointment. The product is ineffective and lacks any noticeable benefits, which is shocking for a...
Since the day I used Clinique Moisture Surge cream, I never thought that my acne was caused by it. However, after noticing the worsening condition of my skin, I started to suspect the product might be the issue. Even though I didn't use the cream too much, it made my face look like this, so I want m...
I have paid a significant amount for four creams through the Clinique brand's own website. However, not a single cream has been delivered. The delivery was supposed to be through a courier service called 'Kolay Gelsin,' but the delivery has not arrived. I have been persistently struggling for days t...
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