Clinique Charged $40 but My Order Is Missing

On September 19, I placed an order for the Lotion 3 Toner through Clinique’s website. Although $40 was charged to my card, no order appears in the “My Orders” section of my account. My bank statement clearly shows that the payment was successfully completed on September 19, 2026.

Despite this, I never received an order number or any confirmation email. Since the payment was successfully taken but there is no order recorded in the system, I am experiencing a serious issue and cannot get any information about the status of my order.

I request that the order I already paid for be urgently added to the system and processed, or, if this is not possible, that the $40 payment be refunded to my card. Many people are reportedly experiencing this issue, so please help resolve it.