Clinique Take The Day Off Child Lock Cap Won’t Open

I recently purchased a Clinique “Take The Day Off” makeup remover from Amazon, and I am unable to open the bottle due to the child-safety lock mechanism. The push-down-and-twist child lock does not disengage at all, so the cap will not open despite multiple careful attempts. I have tried several times to follow the push-down-and-twist motion, but the cap feels stuck and I am genuinely worried that if I apply more force, the bottle or cap will break or leak. Because of this, I have not been able to use the product at all, even though I am still within the return and exchange period. My main and urgent request is to receive clear, detailed, step-by-step instructions directly from Clinique on exactly how to open this specific child-locked cap safely and correctly, including how to position and turn the cap, so that I can finally use the product without damaging the bottle or risking a spill. If the cap is faulty and cannot be opened as intended, I request a suitable solution.