I purchased a Clinique mascara from Trendyol’s own seller on December 1, 2025. When the product arrived, I noticed that the mascara had no protective seal, which made me unsure whether it had been opened or used by someone else before reaching me. I have never encountered such a hygiene issue with any brand—especially not with a high-priced product—so this was extremely disappointing.
When I reported the issue through Trendyol, I received a generic, corporate-style message that was clearly sent to everyone. When I contacted customer service, I was given a similar explanation claiming that the packaging and hygiene of the product were already “as is.” However, I strongly believe that an eye makeup product without a safety seal poses a hygiene risk, and their response was far from satisfactory.
For my order 10735075272, I request that the Clinique mascara be replaced and that I receive a sincere and clear apology regarding this issue. I also ask that Trendyol take this negative experience seriously and ensure proper hygiene and packaging standards so that similar problems do not occur again.
I purchased a Clinique moisturizer through Trendyol's authorized seller, expecting the same product I had previously used and loved from Clinique's official store. However, the product I received was completely different. The moisturizer was cream-based, lacked an inner lid, and did not match the ge...
The “Clinique 3-Piece Eye Makeup Favorites Set” that I purchased through Hepsiburada on November 8 was delivered to my address in Salihli, Manisa. My order number is 448 023 974 3. The box contained three products, but none of the items had a protective seal. Seeing Clinique products without protect...
I ordered Missha and Peripera lipsticks from Trendyol, and to my surprise, both items arrived without any protective seals or hygiene bands. There was no way to tell if the products had been previously opened or used. As a customer, I should be able to trust that my cosmetics arrive safely sealed an...
I placed order number 68465174** on July 7, 2025, and it was delivered today. Upon opening the box, I was shocked to see that the product had been shipped with its cap open. The contents had completely leaked out, soaking the box and the surrounding packaging. It’s clear the product was never proper...
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