I am writing to report a problem I experienced with the Insurance Orchard coverage purchased through Carjet for my car rental. I had a one‑time car rental in Valletta, Malta, with Mia Car Rentals, and on 22 March 2026, I had my first-ever damage incident with a rental car. Mia Car Rentals charged me 195 euros for the damage. When I submitted this amount to Insurance Orchard for reimbursement under the insurance I bought via Carjet, the claim was refused. The stated reason was that my transaction and payment went to Mia Car Rentals and did not correspond to the car supplier Carwiz in Malta, so they declined to pay. However, the rental in Malta was made in good faith, and I purchased the Carjet/Insurance Orchard product precisely to be covered in a damage situation like this. Since this incident, I have contacted the involved parties many times, but the issue has not been resolved and my refund has still not been paid. My Carjet reference number is CJT201850310. I request that the damage amount of 195 euros, which I have already paid to Mia Car Rentals, be fully reimbursed to me as per the coverage conditions I purchased through Carjet and Insurance Orchard, and that my case be reviewed and resolved without any further delay.
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
Between September 1 and 5, 2025, I rented a car in Samos through Carjet (Reservation Code: Res911837). Through Carjet, I purchased the Platinum Damage Waiver (Full Protection) insurance for 1,466 TL (around $49). However, when I arrived to pick up the vehicle from Hertz, I was told that the Carjet i...
On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...
Between January 16–20, 2025, I rented a car through Avis-Budget on the Turkish Airlines website for a trip to Milan. On January 19, 2025, I was involved in a car accident while abroad. Fortunately, I had purchased full protection insurance, and at the time of the incident, I was clearly told that I ...
I'm writing to report multiple issues I’ve experienced with Sixt and Flizzr Car Rentals. Initially, I rented an automatic car from Flizzr through the Sixt website, but the car provided didn't meet my needs. On the second attempt, the car was switched from automatic to manual. I paid an additional fe...
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