When I arrived at the airport, CarJet demanded a deposit that hadn’t been disclosed — how can I request a refund?

On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...

On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...

With reference number CJT-185238223, I rented a car through the Carjet app from Hit Rent a Car in İzmir. When I arrived to pick up the car, the rental agent continuously changed the conditions and tried to force additional charges on me. First, they said they would block €900 on my credit card, and...

Today, August 29, 2025, at 12:40 PM, I arrived at Izmir Adnan Menderes Airport at 12:50 PM to pick up my used car using the reservation number CJT-187235126. However, assuming your company had an office for the entire round-trip period, I went to the car rental office located in the air conditioning...

I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...

I rented a car from Carjet, including their so-called “special insurance” package. When I arrived at Wings Rent a Car, I was told that this insurance was not valid, and they demanded a €1,000 deposit instead. They also said the deposit would only be refunded after 30–45 days — by then, I would alrea...

I booked a 7-day car rental through Carjet, scheduled for pickup at Düsseldorf Airport. The platform directed me to a partner company called Flex GO, which offered what seemed like the best price. With full insurance included, the total cost was around $330 (about 11,000 TRY at the time), and I also...

I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...

I helped my brother rent a car in Tangier, Morocco through the Carjet.com app using my own credit card. The payment was taken, but when they went to pick up the car, they were asked to pay an additional amount. We were never informed about any extra charges during the booking process, which makes th...

I helped my brother book a car rental in Tangier, Morocco through the Carjet.com app, using my own credit card for the payment. The payment was successfully charged, but when he arrived to pick up the car, the local rental company demanded additional money that was never mentioned in the booking ter...

I rented a car from Carjet on 25 October 2024 at Dalaman International Airport. I was charged €9.72, one-tenth of the total amount, during the online reservation. However, we canceled the rental because the terms of use were not suitable due to the high deposit fee. Despite being assured of a smooth...

On September 29, 2024, we landed in Antalya, and the Carjet rental experience was a disaster from the start. They arrived 45 minutes late at the airport and then took us to their office. While processing the rental, they demanded a €3,000 deposit and claimed my credit card wasn’t working. The real i...