When I arrived at the airport, CarJet demanded a deposit that hadn’t been disclosed — how can I request a refund?

When CarJet requires an undisclosed deposit at pickup, you can demand a refund using the available channels even if there isn’t a direct email. Here are practical steps:

• Keep evidence: Save the receipt for the deposit paid at the airport and the booking confirmation email where that extra payment isn’t mentioned.

• Help Center: Open a ticket at https://www.carjet.com/help explaining the unexpected charge, attaching proof (booking email and deposit receipt).

• Request a formal refund: State that the deposit wasn’t included in the terms shown at booking and ask for its refund or a fare adjustment.

If your issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform others.