CarJet changed the car model to an inferior one without notifying me — how can I file a complaint?

Xolvie Resolution Specialist October 24, 2025 3:24 pm

When CarJet provides a lower-category car than the one you booked, you can request compensation even if no direct email is available. Here are practical steps:

• Gather evidence: Keep the booking confirmation email showing the reserved model and take photos of the car you received to prove the downgrade.

• Request proof on-site: Ask the office staff for a written statement or email confirming the model change and the reason.

• Help Center: Open a ticket at https://www.carjet.com/help with the subject Complaint for lower-category vehicle, attaching photos, the contract, and the payment receipt.

• Request compensation: Ask for a partial refund or a price adjustment to reflect the lower category.

• Escalate if unresolved: If there’s no response, share your experience or file a complaint on Xolvie to connect with others and find support.

Vote

Related Complaints

Requesting Full Refund From Carjet for Wrong Vehicle and Poor Service

Tas

On September 1, 2025, at 8:00 PM, I rented a Dacia Duster through Carjet, provided by Hit Rentacar in İzmir. After waiting for nearly an hour, a staff member arrived and took us to the Hit Rentacar office, where they tried to give me a much smaller, lower-class vehicle instead of the Dacia Duster I ...

I Face Unexplained €40 Charge From Carjet Five Months After Returning My Rental Car in France

Onur

Five months ago, I rented an electric MG model through Carjet at Marseille Airport, France. However, instead of the MG I reserved, I was given a Renault Megane electric vehicle. I used the car for 12 days without any issues and returned it in perfect condition. During drop-off, I was explicitly told...

I Face Refund Denial From Carjet After Receiving the Wrong Vehicle at Istanbul Airport

Durmuş

On June 29, 2025, I booked a Citroën C3 through Carjet for pickup at Istanbul Airport, with drop-off in Austria, and paid a €90 prepayment. However, when we arrived at the airport, we were given a Fiat instead — a much smaller vehicle with limited trunk space that couldn’t accommodate our luggage. ...

I Face Hidden Fees and Discrimination From Carjet and Flex GO at Düsseldorf Airport

Muhammet

I booked a 7-day car rental through Carjet, scheduled for pickup at Düsseldorf Airport. The platform directed me to a partner company called Flex GO, which offered what seemed like the best price. With full insurance included, the total cost was around $330 (about 11,000 TRY at the time), and I also...

Beware Of CarJet's Deceptive Pratices

Khalid

CarJet lures customers with the promise of low car rental prices. At first glance, the savings seem appealing, prompting customers to book a vehicle through their platform. However, upon arriving at the partner agency to collect the car, many customers are met with unwarranted refusals to honor the ...