CarJet changed the car model to an inferior one without notifying me — how can I file a complaint?

When CarJet provides a lower-category car than the one you booked, you can request compensation even if no direct email is available. Here are practical steps:

• Gather evidence: Keep the booking confirmation email showing the reserved model and take photos of the car you received to prove the downgrade.

• Request proof on-site: Ask the office staff for a written statement or email confirming the model change and the reason.

• Help Center: Open a ticket at https://www.carjet.com/help with the subject Complaint for lower-category vehicle, attaching photos, the contract, and the payment receipt.

• Request compensation: Ask for a partial refund or a price adjustment to reflect the lower category.

• Escalate if unresolved: If there’s no response, share your experience or file a complaint on Xolvie to connect with others and find support.