Carjet and Nokta Oto Ignore Istanbul Airport Deposit Refund Requests
We rented a car through Carjet on July 5, 2026, and the system directed us to Nokta Oto at Istanbul Airport. During the rental, a €400 deposit was charged to my credit card. I returned the vehicle without any issues, free of damage, and with all payments fully completed.
When we spoke several times after the return regarding the deposit refund, they stated it would be credited within 30 to 45 business days. However, even though over 60 days have passed, my deposit has still not been refunded to my account, and we have been unable to reliably reach the company through their WhatsApp line at +90 ***********53.
Despite returning the vehicle undamaged and fulfilling all payments, I do not accept my €400 deposit being held for this long. I demand the immediate refund of the €400 deposit charged on July 5, 2026, alongside a written notification regarding the status of this process.