I called CarJet’s number and no one answers — how can I get real customer support?

On August 12, 2024, I rented a car through Carjet in Spain and paid €156 for the vehicle rental plus €43 for insurance. However, when I arrived at the pickup office, no staff members were present. Initially, there was a note stating, “I’ll be back in 5 minutes,” which was later replaced with another...

On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...

I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed. I have contacted Carjet customer service multip...

I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like t...

CarJet is running a well-organized scam, and I’m urging others to take legal action with me. First, they charge you in full for the car rental. Then, when you show up to pick up the vehicle, a local partner (clearly part of the same scheme) finds a way to deny you the car. They demand all kinds of d...

On October 12, 2024, at 8 AM, I rented a car from Carjet and Idea Mobility, but there was no car available and no way to contact them—no phone number or address. I don’t expect to get my money back at this point, as it seems they’re exploiting a legal loophole for profit. If my refund isn’t processe...

I made a prepayment to rent a car from Carjet, but I can’t reach them in any way. Not only have I not received my car, but it seems no reservation was even created. There’s no way to contact them besides phone, and that’s also impossible to reach. It seems they don’t have an office in Turkey, which ...

At the end of May, we rented a car through Carjet, and an 800-euro deposit was charged. However, it has yet to be refunded, and Carjet is now ignoring our emails. This lack of response and delay in returning our money is unacceptable. It feels like Carjet is holding onto our money, and we’re left w...