On September 19, 2025, while I was only trying to check installment options on Cambly’s payment page, my account was suddenly charged ₺5,148. Normally, a 3D Secure code should be sent for confirmation, but no code ever came—yet the payment still went through. On top of that, even though the site displayed a monthly price, the full annual fee was charged in a single transaction.
Right after the purchase, without using the service at all, I immediately submitted a cancellation request to the email address listed on Cambly’s website. I only received an automated reply asking for my cancellation reason and saying I would get a response within one business day. However, 2–3 days have passed, and I still haven’t received any update, while my subscription continues to show as active.
I also read other users’ complaints where Cambly only issued partial refunds. Since I have never used the service and canceled right after the charge, I demand a full refund of ₺5,148. I will not accept any incomplete refund.
My registered email is b*********@gmail.com. I expect my cancellation request to be processed immediately and my full payment to be returned without deductions.
On September 18, 2025, I purchased a Cambly subscription, expecting to pay 3,500 TL per month with a discount code. However, without any warning, Cambly charged my credit card 42,254 TL in a single payment for 12 months. Even after entering my card PIN, there was no notice that the entire yearly amo...
On February 9, 2025, Cambly charged ₺3,422.50 from my account without my knowledge or consent. Apparently, it was processed as an automatic payment, but I never authorized this transaction. As a student, this is a huge financial burden, and I demand an immediate refund. I have already contacted Cam...
Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...
Last year, I purchased an individual one-year membership from Cambly. Around 1:30 a.m. on October 29, 2025, approximately around $524 was charged to my credit card for renewal without my approval or consent. I was never informed in advance that an automatic renewal or payment would occur. As soon as...
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