Resolved

Cambly Kids Unauthorized Renewal Fee! Need URGENT Refund

Emrah
Cambly
October 2, 2025 5:57 AM67
Emrah's Thank You Message
“Thank you for resolving the issue.”

On 02.10.2025, a renewal fee of ₺15,762.52 was withdrawn from my account for my Cambly Kids monthly subscription without my permission or approval. I received no prior notification (such as email or SMS) that the subscription would be renewed; the only message I got was after the payment, stating “your payment has been processed.” Immediately after the charge, I contacted Cambly Kids customer service in writing to request the cancellation of the transaction and a refund, but I have not received any response. The email address linked to my account is esd***@gmail.com. This is the first time such an issue has happened, and it has caused me serious inconvenience. I urgently request the unauthorized fee to be refunded and that necessary measures be taken to ensure this does not happen again.

Emrah
October 12, 2025 5:04 PM

Thank you for resolving the issue.

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