On September 18, 2025, I purchased a Cambly subscription, expecting to pay 3,500 TL per month with a discount code. However, without any warning, Cambly charged my credit card 42,254 TL in a single payment for 12 months. Even after entering my card PIN, there was no notice that the entire yearly amount would be charged upfront.
The checkout page design is misleading. The first screen only shows the monthly price, while the full amount is hidden in smaller text on the second screen. This creates the false impression that the plan will be billed monthly.
I just purchased the subscription today and have not used it at all. I immediately tried to contact Cambly customer service, but I have not received any response. The fact that I cannot reach support makes the situation even more frustrating.
I demand the immediate cancellation of my membership and a full refund of the 42,254 TL that was wrongfully charged to my credit card. My account is registered with the email address e**********@gmail.com, and my customer ID is 5f72ef4e6c0c4d589dfd9a2c.
I request urgent resolution of this issue.
On September 19, 2025, while I was only trying to check installment options on Cambly’s payment page, my account was suddenly charged ₺5,148. Normally, a 3D Secure code should be sent for confirmation, but no code ever came—yet the payment still went through. On top of that, even though the site dis...
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Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...
Last year, I purchased an individual one-year membership from Cambly. Around 1:30 a.m. on October 29, 2025, approximately around $524 was charged to my credit card for renewal without my approval or consent. I was never informed in advance that an automatic renewal or payment would occur. As soon as...
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