My Cambly subscription is about to end, and I do not wish to renew it automatically for the next billing cycle. How can I end auto-renewal?

Last year, I purchased an individual one-year membership from Cambly. Around 1:30 a.m. on October 29, 2025, approximately around $524 was charged to my credit card for renewal without my approval or consent. I was never informed in advance that an automatic renewal or payment would occur. As soon as...

On September 19, 2025, while I was only trying to check installment options on Cambly’s payment page, my account was suddenly charged ₺5,148. Normally, a 3D Secure code should be sent for confirmation, but no code ever came—yet the payment still went through. On top of that, even though the site dis...

On July 2025, I signed up for a Cambly membership but immediately decided to cancel it on the same day. Despite the cancellation, Cambly informed me that they would still charge a full month’s fee without applying any discount rates that were shown during the purchase. This is highly unfair—how can...

My daughter accidentally signed up for Cambly. I’ve been trying to contact Cambly Customer Service to cancel the transaction, but I can’t get through to anyone directly. There’s only a Support Request section, and I haven’t received any response from them. I even submitted multiple tickets through t...

About 5–6 months ago, I purchased a Cambly subscription. Before it could renew, I took steps to cancel it. I followed the instructions provided—sent the required cancellation email and even marked the subscription as “do not renew” in my account settings. Despite all of this, Cambly still withdrew m...

Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...

I just realized Cambly renewed my subscription without my consent after my 3-month plan ended. The system automatically charged my saved card without any prior notification, and I was not asked for approval by my bank or Cambly. After seeing similar complaints, I understand this is a common issue, ...

I recently discovered that Cambly renewed my subscription without my knowledge or approval and charged my credit card without any prior authorization. I never agreed to a 12-month renewal, yet the full amount was deducted from my account without notification. When I attempted to cancel my subscript...

In August 2024, I paid for a one-month Cambly group class, expecting it to be a one-time payment. However, Cambly continued charging my card every month without my authorization. If I had wanted to continue, I would have manually selected a 6-month plan—but they took it upon themselves to withdraw m...

I signed up for a Cambly membership a year ago, which was supposed to expire this month. However, Cambly renewed my subscription for another year without informing me and charged the full annual fee to my card. This is unacceptable, especially since I haven’t attended any lessons in the past few mon...

On June 30, 2024, I purchased a course from Cambly, only to realize later that it was a group lesson. I immediately requested cancellation, but Cambly responded with a convoluted explanation, stating that because I had committed to a 3, 6, or 12-month plan, the discount I received was voided. They a...

I bought a one-year Cambly membership, but the bad interface and inadequate service caused me to cease using it three months ago. They instantly renewed my subscription without any notice, and I discovered the price straight away. I got assistance right away to ask for a refund and cancel the renewa...

I have been a user for 3 years. I experienced an interesting situation during the renewal period this year. First of all, I received an e-mail stating that my subscription would be renewed. However, there was no information about the renewal fee in the email or my account information. I opened a lim...

Hello, Cambly has renewed my subscription without my consent through the company I worked for last year and with the company email. Despite never using my account last year, €902.39 was withdrawn from my credit card without my permission. Since I left the company I worked for last year, I no longer ...

During the Black Friday campaign, we got a gift membership for my mom. The instructors aren't holding any classes, and she hasn't been able to attend any. They promised, "You can return it within 14 days," but there's no option for returns on the website. Those thinking about getting a membership sh...

Hello, even though I do not want to continue my membership, they took 4.5k TL of money from me without asking me, how can you do this without any notice and approval? I'm a student, I took this course with company allowance, I can never afford this amount! Deposit my money back and cancel all my sub...

Hello, With a discount campaign, I created an annual subscription from Cambly for a total of 8.375 TL on 31/03/2023. A week later, I concluded that the program was not for me and that I would exercise my right to withdraw. However, I was told that I did not have the right to cancel before the first ...