Request From Cambly for Cancellation and Refund of Unauthorized Payments
Dear Sir/Madam, I have recently noticed that starting from May 31, 2024, until December 30, 2024, a total of ₺5,468 has been charged to my credit card under the name Cambly.com. These payments have been made entirely without my knowledge or consent. For your reference, the last four digits of my credit card are 1235. The unauthorized use of my card information constitutes a violation of applicable laws, including but not limited to the Turkish Banking Law No. 5464 and data protection regulations intended to prevent unlawful transactions. I believe this issue may be due to either an error on your part or a misuse of my information. In this regard, I kindly request the following actions be taken immediately: Provide me with a detailed written explanation of these transactions. Cancel the unauthorized charges and refund all amounts that have been charged to my account. Ensure my personal information is entirely removed from your system to prevent further unauthorized transactions and review your system for any potential breaches. Clarify whether my personal information has been processed lawfully, in compliance with the Turkish Personal Data Protection Law (Law No. 6698). I expect a written response addressing the above requests within 7 business days. Should I not receive a timely and satisfactory resolution, I reserve the right to escalate the matter to the Turkish Consumer Arbitration Board, the Banking Regulation and Supervision Agency (BRSA), and other relevant legal authorities. I urge you to address this matter promptly and look forward to your swift response.
Cambly's Response Was Disappointing: Responsibility Must Be Taken! I contacted Cambly regarding payments made on their platform without my knowledge. However, the response I received was more about shirking responsibility entirely than approaching the customer's grievance with a solution-oriented mindset. In summary, the company used the following statements: "These payments were not made by us, your card information may have been compromised. Contact your bank." However: 1. My credit card information was not compromised. My bank confirmed that my card details were not used elsewhere. These transactions only appear to have been made in the name of Cambly. 2. It is completely unacceptable for Cambly to leave the responsibility entirely to the customer without auditing its own payment systems and security processes. Instead of explaining how these payments were approved in their system, they prefer to complicate the process by directing the customer to the bank. 3. Their approach to the issue by saying "it was not done by us" instead of producing a solution during this process seriously made me question the reliability of a global platform like Cambly. In conclusion, Cambly's attitude is neither professional nor a customer satisfaction-oriented approach. Instead of conducting internal audits and addressing the customer's grievance, they avoid taking responsibility to not admit a system error. I cannot accept such an approach and feel it is my duty to make this situation known to everyone.
Hello, Cambly assists its users only through official support channels. You can view the responses to your support requests by visiting this page. On the page that opens, click on your Profile picture and select the requests option from the menu that appears. You can track your processes through your support request that appears open on this page. You can check your spam/junk folder. To reach our team again, you can visit our Help Center. Best regards, The Cambly Team
