I purchased a 6-month group course from Cambly for ₺4100. After just one class, totaling 60 minutes, I decided it wasn't for me. Assuming I had a refund option, I was shocked when they offered to return only ₺2950. That's a ₺1150 penalty for a single class! I understand charging for the classes used, but a flat ₺1150 fee is outrageous. Doesn't this mean I have no right to a refund if I'm not satisfied? Cambly seems to be creating loopholes in their refund policy. I'm demanding a full refund as I didn't enjoy the classes. Nobody can afford to pay ₺1150 for a single class!
I attempted to secure a reduced-rate membership by responding to a promotional offer from Cambly. Even though the amount shown was ₺14,000 when I entered the referral code, my card was charged ₺17,000 at checkout. When I brought up this matter, they insisted that the amount couldn't be wrong. If I d...
On September 10, I purchased a yearly one-on-one lesson package from Cambly for my daughter, paying ₺34,548 in total. Unfortunately, tutors kept canceling the lessons, and we were only able to complete one single session. Because of this poor service, I submitted a cancellation request on September ...
On June 30, 2024, I purchased a course from Cambly, only to realize later that it was a group lesson. I immediately requested cancellation, but Cambly responded with a convoluted explanation, stating that because I had committed to a 3, 6, or 12-month plan, the discount I received was voided. They a...
I purchased a 12-month Cambly Kids subscription for my child today, but I misread the total price before completing the payment. Realizing the mistake, I immediately requested a cancellation on the same day, yet Cambly now wants to deduct over ₺7,000 as an early cancellation fee. This is completely...
Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...
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