Cambly Kids Changed the Lesson Time and I Missed the Class
On September 14, 2025, the time of my scheduled lesson under my Cambly Kids annual package was moved earlier, but I didn’t see the notification in time and missed the class. My Account ID is 5ffda260ed8ed58a358e38cc. Although the teacher sent me a link, I couldn’t connect or join the lesson. When I tried to accept the class, the system gave an error, preventing me from entering. I requested a make-up lesson due to this issue, but no solution was provided. I am requesting that the missed class be rescheduled and that the inconvenience I experienced be resolved.
Hello, Cambly only assists its users through official support channels. Submitting a request and contacting us is very easy! To reach us through the correct channel, log in to your account on a web browser on your computer. Click on your Profile photo at the top right corner of your homepage. In the menu that appears, click on [Customer Service] and you will be directed to the Help Center. By going to the Cambly Help Center, you can search and find answers to your questions. To contact us, scroll down to the bottom of the page and click the [Create Support Request] button, then fill out the form and send your message! We respond to all your requests within 1 business day through our official support channel (Working hours: Monday-Friday, 09:00-18:00). You can track your support requests through your account. For this, after logging into your account on a web browser, you can go. Best regards, The Cambly Team
On Sunday, September 28, 2025, at 18:00, my lesson scheduled with the tutor named Molly as part of the Cambly Kids program did not take place. The lesson could not be held because the tutor did not attend, and no notification was provided. As a result, one lesson was deducted from my package rights. I wanted to report the situation to Cambly customer service but did not know how to do so. Although I paid for the lesson, I did not receive the service in return. I waited for the lesson by connecting from home via computer, but I did not experience any connection or technical issues. I request that my grievance be resolved and that I be granted the right to a make-up lesson.
Hello, Cambly only assists its users through official support channels. You can view the responses to your support requests on this page. We respond to all your requests within 1 business day through our official support channel (Working hours: Monday-Friday, 09:00-18:00). Best regards, Cambly Team
