Yesterday, I experienced a serious issue with my Cambly group lesson subscription. Despite canceling my subscription, ₺7,078.50 was charged to my credit card, and no refund has been issued to date. I contacted Cambly customer service about the matter, but the subscription cancellation and refund have not been processed. Furthermore, Ms. İ***, with whom I communicated, did not respond to my questions and did not cancel my subscription. I request that this issue be resolved as soon as possible and that the amount I paid be refunded to me. I reside in Muğla Bodrum and kindly ask that my grievance be addressed.
On September 10, I purchased a yearly one-on-one lesson package from Cambly for my daughter, paying ₺34,548 in total. Unfortunately, tutors kept canceling the lessons, and we were only able to complete one single session. Because of this poor service, I submitted a cancellation request on September ...
Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...
On September 18, 2025, I purchased a Cambly subscription, expecting to pay 3,500 TL per month with a discount code. However, without any warning, Cambly charged my credit card 42,254 TL in a single payment for 12 months. Even after entering my card PIN, there was no notice that the entire yearly amo...
On September 19, 2025, while I was only trying to check installment options on Cambly’s payment page, my account was suddenly charged ₺5,148. Normally, a 3D Secure code should be sent for confirmation, but no code ever came—yet the payment still went through. On top of that, even though the site dis...
I attempted to secure a reduced-rate membership by responding to a promotional offer from Cambly. Even though the amount shown was ₺14,000 when I entered the referral code, my card was charged ₺17,000 at checkout. When I brought up this matter, they insisted that the amount couldn't be wrong. If I d...
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