Burger King has not refunded the money they charged me incorrectly, how can I resolve this?

A short while ago today, I placed an order worth $10 with my credit card from Burger King through the Migros Yemek app. Shortly after placing the order, I wanted to cancel it, but I was unable to do so through the app. I tried connecting to live support to cancel the order, but I was never able to ...

On October 31, 2025, I visited Burger King and placed an order, paying ₺1,220 with my bank card ending in 4054. The payment was deducted from my account, but shortly after, due to a system error, my order was canceled, and no product or service was provided. The branch staff told me, “The money will...

Since September 11, I have been dealing with a problem regarding my Burger King store order, and it still hasn’t been resolved. This is not the first time I’ve faced similar issues. After I submitted my complaint, the head office contacted me, collected information, and assured me that I would recei...

I ordered from Burger King but realized I had entered the wrong address, so I canceled the order immediately and placed a new one with the correct address. Despite the cancellation, within just one minute, two separate couriers showed up—one delivering the canceled order and the other bringing the n...

To the Attention of Burger King Authorities, Today, I purchased four hot chocolates from your Burger King branch in Niğde. While the price was displayed as ₺20 on the sales screen, I was charged ₺35 at the checkout. The fact that this price change was not updated on the screen is misleading to consu...

On September 7, 2024, I placed an order at Burger King in Tokat. After making the payment, an employee informed us that the payment had been refunded, and we were asked to pay again. We were assured the original payment would be refunded. However, it has been over a month, and we still have not rece...

We ordered milkshakes at the Burger King store in Sapanca, but we returned these products because they had the consistency of fruit juice. Then they gave us a receipt for a refund, but although it was returned on the same day, the fee has still not been sent back. Friends who read this complaint, if...

I placed an order through GetirYemek for Burger King. A Burger King employee called me to cancel the order due to adverse weather conditions, stating they couldn't deliver. I politely accepted this situation. However, the order now appears as "delivered" in the app, and I haven't received a refund ...

I am writing to express my dissatisfaction with the service I received at your Sivas İvapark AVM branch. On 25.05.2024, I placed an order and upon reviewing the receipt, I noticed that the beverage was incorrectly entered. I promptly brought this to the attention of the cashier. The cashier inspecte...

During my most recent Burger King order, I asked for large fries but was given a small size instead. When I reached out to customer service, they were firm about accepting the return and issuing a refund. Unfortunately, since we had already eaten the fries, this was not possible. It's frustrating to...

I'm really let down by my Burger King order. The burgers were prepared incorrectly, and to make matters worse, the extra-large fries I ordered turned out to be regular-sized. On top of that, everything was served ice cold and lacked any flavor. In addition, when the restaurant provided replacements,...

On May 3rd, I made a purchase on Trendyol and paid ₺20 for a king-size fries. Unfortunately, I was given regular fries instead. I reached out to Trendyol to request a refund for an order that was incorrect and incomplete. I made sure to provide them with photos of both my receipt and the item I rece...

Hello, I ordered from Tasdelen Burger King Restaurant/Türkiye in Yemek Sepeti App. I chose the payment option Metropol Card (Meal Card). The order arrived, I made my payment. I checked the app and the money was withdrawn. But the Fiyuu Company (courier firm) courier said did not withdraw it from me,...

Burger King, mistakenly charged me weeks ago, and they still haven't refunded my money. Since December 1st, it seems like the so-called accounting department is on vacation or something because no one has bothered to deal with the issue. I'm taking this matter to the Consumer Arbitration Board, and ...

I made a contactless purchase at Burger King in Optimum Mall on July 31. The cashier informed me of a payment issue, and I had to rescan my payment. After rescanning, she mentioned there were two payments, with one pending authorization that would be refunded within 24 hours. I spoke to them twice o...

On July 1, 2023, I called the Burger King at Aziz Mahmut Hüdayi, Üsküdar, Istanbul, to order a delicious burger. At 18:10, I used my bank card to pay 109.98 TL for the meal. But they said that their POS machine was broken and made me pay the same amount in cash. Even though the money was taken out o...

At about 6:20 p.m. on May 19, 2023, I ordered a 2-for-1 King-Chicken menu at the Ankara Atlantis Burger King. I used a credit card that lets me pay without touching anything. After some time, I looked at my receipt and saw that the total was much higher than I had expected. So, I asked, "Why didn't ...

they double-charged me for one thing and it's been a whole week and I still haven't gotten my 154₺ back. So, they said my bank would give me my money back, but when I hit up the bank, they were like, " Burger King's gotta handle that."  it's been a whole week and I'm still waiting! That's not cool! ...

Today, March 21, 2023, I used the Yemeksepeti application to order lunch from the Burger King Ulus iş Hani g block branch. The delivery, on the other hand, was a disaster. While delivering my food, the courier engaged in an inappropriate conversation. He thought he'd ended the phone call, but he had...

On January 28, 2023, around 20:00, we went to Denizli Teras Park AVM Burger King to eat with my family, mother and guests and ordered it. I even made the payment from my mother's card because I didn't have enough (20:08). Subsequently, the person who received the payment said that the pos device did...

Unfortunately, when I placed my order at Burger King, the wrong food was delivered to me. I didn't get it, so I had to ask for the menu to be included in my takeout order. Unfortunately, after waiting around for it for about 6 hours while getting increasingly hungry and irritated, I had to cancel my...

After waiting for hours, the order I placed on December 19th, 2022 was canceled without my permission. I called support, but they were of no assistance. They assured me the charge would be reversed on my card within 7 business days. But I haven't gotten my money back yet. No matter how many times I ...