I am writing to express my dissatisfaction with the service I received at your Sivas İvapark AVM branch. On 25.05.2024, I placed an order and upon reviewing the receipt, I noticed that the beverage was incorrectly entered. I promptly brought this to the attention of the cashier. The cashier inspected the receipt and, due to the completion of the transaction, stated that they could not make any changes and suggested that if I wished to cancel, I would need to join the queue again. Despite the error not being our fault, we were forced to wait in line again for approximately 15 minutes to cancel the order. We ended up wasting almost half an hour of our time due to the mistake made by your staff member. In summary, we were penalized for the mistake made by your employee. I am disappointed by the lack of customer service and efficiency demonstrated in handling this situation. I hope that steps will be taken to prevent similar incidents from occurring in the future and that appropriate measures will be implemented to ensure customer satisfaction.
On May 3, 2024, at 18:09, I placed a cash order for 241₺ through Yemek Sepeti. However, the delivery that I received at 19:35 was incomplete and wrong. After I requested an exchange, the replacement arrived at 20:25, but it was likewise incorrect. This occurred again at 21:29. Despite the courier's ...
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
On September 14, 2025, around 23:10, I placed an order at the Burger King Karaağaç branch using my credit card (Order No: 1145). Unfortunately, I experienced a serious issue with this order. The food was not delivered immediately after being prepared and was only brought to me later. When I got hom...
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