I made a contactless purchase at Burger King in Optimum Mall on July 31. The cashier informed me of a payment issue, and I had to rescan my payment. After rescanning, she mentioned there were two payments, with one pending authorization that would be refunded within 24 hours. I spoke to them twice over the phone, and they told me the accounting department was handling it. Despite the distance, I visited the Burger King branch at Optimum Mall on August 18. I spoke to a manager, and he informed me that they had not been notified of the issue. Had they known, they could have investigated and corrected it promptly. Now, you've made an incorrect withdrawal and charged me twice. Error 1 - You promised a correction within 24 hours, but it was never done. Error 2 - If I hadn't followed up on this, it might have been concealed, and I would have been deceived. Despite my calls and notifications, I haven't received any response. It has been exactly three months. What kind of business is this, what sort of company is this, and what kind of customer service is this? I have made numerous calls and sent emails to their official channels, but I haven't received any results. From now on, I will share my experience on all social media platforms (YouTube, Eksi Sozluk, Twitter, Instagram) to expose their poor handling of financial matters.
On September 7, 2024, I placed an order at Burger King in Tokat. After making the payment, an employee informed us that the payment had been refunded, and we were asked to pay again. We were assured the original payment would be refunded. However, it has been over a month, and we still have not rece...
On October 31, 2025, I visited Burger King and placed an order, paying ₺1,220 with my bank card ending in 4054. The payment was deducted from my account, but shortly after, due to a system error, my order was canceled, and no product or service was provided. The branch staff told me, “The money will...
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
I ordered from Burger King but realized I had entered the wrong address, so I canceled the order immediately and placed a new one with the correct address. Despite the cancellation, within just one minute, two separate couriers showed up—one delivering the canceled order and the other bringing the n...
they double-charged me for one thing and it's been a whole week and I still haven't gotten my 154₺ back. So, they said my bank would give me my money back, but when I hit up the bank, they were like, " Burger King's gotta handle that." it's been a whole week and I'm still waiting! That's not cool! ...
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