I placed an order through GetirYemek for Burger King. A Burger King employee called me to cancel the order due to adverse weather conditions, stating they couldn't deliver. I politely accepted this situation.
However, the order now appears as "delivered" in the app, and I haven't received a refund for the products that were neither purchased nor delivered. Moreover, after a week, I still haven't received an invoice or receipt for my payment.
Whether the refund is processed or not, I haven't received a refund slip or invoice. This practice is irregular and exploits people's good faith. If you do this to 100-150 customers daily who trust you and don't check their cards, you could be causing significant financial harm and gaining unfair profits.
Additionally, I'm wondering where the invoice for the service is, and if it's been refunded, where is my refund invoice?
This situation is unacceptable, and I expect immediate action to resolve these issues, including processing the refund and providing proper documentation.
I used the GetirYemek app to order 216 TL worth of food from Burger King at 00:56, but it never came by 03:14. Even though I called customer service several times and was told that the food was on its way, it never came. Finally, I called them again to tell them about the problem. At first, they sai...
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
On October 28, 2025, at 6:56 PM, I placed an order from Burger King via GetirYemek, and the experience was extremely disappointing. I ordered curly fries and ice cream, but regular fries were delivered instead, and the ice creams arrived completely melted — basically liquid. In addition, I had selec...
I placed an order from Burger King through Getir Yemek, and the experience was disappointing on multiple levels. The order arrived incomplete, and what did arrive was inedible. The fries were stale, likely from the previous day, the bread was dry, and the patty was so degraded it seemed spoiled. I p...
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