Booking.com Fails to Refund $10.80 for No-Show Sharm El Sheikh Airport Transfer

I purchased an airport transfer service via Booking from an independent transfer company listed on their platform for transportation from Sharm El Sheikh Airport to the Swissotel. On September 4th, around 04:30 AM, my spouse and I landed at the airport and waited at the designated pickup location for approximately one hour; however, nobody arrived, and no information or reply was provided via WhatsApp.

I paid a fee of $10.80 for this transfer service through Booking. When the vehicle failed to arrive, we were forced to take a taxi to the hotel using our own means, incurring both lost time and extra expenses. Following this breakdown in service, despite contacting Booking multiple times via email, I received no response whatsoever.

I chose Booking because of its reliable reputation, but I feel utterly victimized and misled throughout this process. Since the fee was collected despite the transfer service never arriving, I demand a refund of the $10.80 I paid, along with an official explanation and an apology for the hardship caused.