Booking.com Absynt Hostel Bedbugs and Unreturned Deposit
Through Booking.com I booked a stay at Absynt Hostel in Wroclaw for the night of 19.09.26–20.09.26. When I arrived, the room was very dirty and during the night I was bitten by bedbugs, which made my stay extremely uncomfortable and unacceptable. When I left the hostel there was nobody at the reception, so I could not report the situation in person. Later I sent an email directly to the hotel with pictures of my bites and the room, but they replied that it is not clear that the insects are from their hotel and they did not accept responsibility. Two days ago I also contacted Booking.com customer service via the chat, but I have not received any solution or support from them. On top of this, the hostel did not return the 30 PLN deposit we had paid for the towels, even though we gave the towels back in the morning as required. I am asking Booking.com to actively support my claim against the hotel regarding the bedbugs, poor hygiene and the unreturned 30 PLN towel deposit, to help me get an appropriate response and compensation from the property, and not to ignore my complaint.
