Booking.com Overbooked Stay But Money Still Not Refunded!

On August 4, 2026, I arrived at Campanile Le Havre Nord (Booking Ref: 9718692940924144588), only to be turned away due to overbooking. I had to pay out of pocket for an alternative hotel (Novotel) costing €160.86. Customer support officially recognized their fault, admitted liability, and approved the full refund plus the price difference (€160.86 total). However, despite sending over 20 messages directly to their email address and through their customer support portal, I have NOT received my money to this day. Every time I reply, I receive identical automated bot replies asking for my booking number and PIN again! It is an endless loop designed to ignore customers. I demand an IMMEDIATE manual transfer of my €160.86 by the finance department. Stop sending automated templates!