I am the owner of a BMW iX3 with plate number 35 BAF 9**. On 9 February 2026, a “Engine Drive Failure” warning appeared ...on the screen, and I immediately took the vehicle to the authorized BMW service in Izmir, Turkey. For about two weeks, the service stated that they could not identify the cause of
On 07.12.2025, due to heavy rainfall in Alanya, our 2019 BMW 320i suffered water damage. We reported the situation to ou...r comprehensive insurance company on the same day, requested a tow truck, and the vehicle was transported to Antalya. For this process, we had to pay an additional 5k out of pocket
On September 1, 2025, at 9:00 AM, I returned my BMW 3.20 model, license plate 34 GLN 031, to the Antalya Kosifler servic...e center due to rodent damage. The service representative stated that the repair time would be 15 days, and since this period was also included in the documents, I was only able to
I brought my first car, which I bought from Özgörkey in 2015, to Özgörkey for two years, regularly and without any probl...ems. I happily brought my car back to Özgörkey Automotive in 2019 for the first four years. They did their best regarding maintenance and service. After my service representative c
I own a 2012 BMW xDrive vehicle with approximately 80,000 km on it. A while ago, I began to feel a power loss in the veh...icle, as if there was a slight fuel blockage, like someone was pulling it back intermittently. In Alanya, the car was connected to a device, and it showed a fault related to the ex
"I would like to thank Borusan, especially Ms. Tuğba, for their attention, care, and kind gifts."
On July 26, 2025, I brought my vehicle to Borusan Ağaçlı Oto in Ankara for ...my 2:30 PM appointment, as part of my BMW Prime subscription. This service
On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. Ho...wever, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a
"They gave a 10,000 maintenance gift to resolve the grievance; it was a long and unnecessary process, but at least they did something, which is better than nothing."
In December 2024, I purchased a brand-new BMW (license plate 06 EVN 8**). F...ollowing a minor accident that caused damage to the rear axle section, I de
I brought my BMW to the official service since I heard the software needed an update. The service team acknowledged that... the software was old, but they kept dodging the update with unclear reasons. I left my car at the service center for a whole week, but they didn't do anything. Whenever I asked fo
The most disappointing issue! BMW has been my one true love since childhood, and I've been driving various BMW models fo...r over ten years. Unfortunately, 2025 has turned into a nightmare for me due to the new BMW 520i model and its service in Turkey. I just bought the new G60 and immediately faced a
I bought a brand new BMW iX1 xDrive30 xLine in December 2023. Even though my vehicle has the Connected Drive infrastruct...ure, I cannot use it. Others who bought the same model with the same package just four months later can use this feature, but I cannot. We pay a fortune for a premium car, yet we c
My brand-new BMW broke down in less than six months, and the issue still hasn't been resolved while the car remains in s...ervice. According to the new legal regulation, if a vehicle has a malfunction within the first six months, the owner is entitled to a replacement or a full refund, but I do not eve
I own a 2022 facelifted 3.20i Sport Line (with curved display) vehicle, but unfortunately, I cannot use the BMW Connecte...d Drive app. When I contacted BMW Connected Drive customer service, I was informed that this feature only works on vehicles manufactured after March 2024. They mentioned that discu
My BMW 216 d Gran Coupe 2020 model vehicle experienced a malfunction at 91 thousand km, despite regular maintenance and ...repairs at authorized Borusan Oto services. Unfortunately, it left me stranded on the road during my holiday. I promptly halted for the issue at hand and, after enduring a 6-hour w
Our vehicle, which we entrusted to your BMW Kosifler Bostancı service on April 3, 2024 due to an air conditioning coolin...g system malfunction, has not yet been returned to us. We were informed that parts are being awaited from abroad. Despite being informed by your officials about the spare part's ex
On May 1st, there was a recall for my 2023 BMW X1 because of a brake servo issue. I placed an order for the part and got... the car's 27,000 km service done on the same day. Not long after, I realized that the air conditioning wasn't functioning correctly. The authorized service center in Diyarbakır, M
"My complaints were addressed and the fee was adjusted, thank you."
I own a 2022 IX, purchased from İzmir Özgörkey. My car broke down and spent... 100 days in the service center because they couldn’t source the necessary
In February 2, 2024, I brought my 2022 model BMW X1, which was still under warranty, to Köprülü Oto, the authorized serv...ice center in Konya, for its second maintenance. I was told that all maintenance and updates were done. But then, after three days, my car's navigation system started acting up, sa
I bought my BMW i4 model car from the authorized dealer Özgörkey Otomotiv Bornova İzmir on 02/04/2024. However, even tho...ugh it was listed on the proforma invoice and I paid for it, the Head-Up Display is nowhere to be found in the delivered vehicle. I've filed a complaint about this issue, but I sti
In August 2023, I purchased a BMW G20 with the model code 320i Edition M Sport Pro from Borusan in İstinye. However, in ...the following months, around September, we discovered a problem with the air conditioning system. The right side was not blowing cold air, therefore it was concluded that the air c
In November 2023, I purchased a BMW i4 from Özgörkey in Turkey. Following this purchase, I encountered several issues, o...ne of which was quite significant. Firstly, as the initial problem, it was stated before the purchase that the range would be approximately 590 km, but under normal conditions, it
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable.... We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it
Hello, on 30/11/2023, I paid for and purchased a BMW i4 from the Borsusan dealer in Mersin Yenice. Our invoice was issue...d on 30/11/2023, with a promise that the car would arrive within a week at the latest. However, 13 days have passed, and the car is still nowhere to be found. The dealer claims the
My 2022 model BMW iX experienced a steering system error. When I took it to Gaziantep Erenler Automotive, they initially... mentioned a software issue, requiring a day for resolution. The next day, they informed me that the steering box needed replacement. As of October 18, 2023, the required part is s
