On February 25, I received a voluntary recall SMS regarding my BMW i5 due to a potential issue with the driver-side wiring. The message stated that, for safety reasons, I should contact the service center as soon as possible. The next day, I called customer service to request an appointment and was ...
On 07.12.2025, due to heavy rainfall in Alanya, our 2019 BMW 320i suffered water damage. We reported the situation to our comprehensive insurance company on the same day, requested a tow truck, and the vehicle was transported to Antalya. For this process, we had to pay an additional 5k out of pocket...
On September 1, 2025, at 9:00 AM, I returned my BMW 3.20 model, license plate 34 GLN 031, to the Antalya Kosifler service center due to rodent damage. The service representative stated that the repair time would be 15 days, and since this period was also included in the documents, I was only able to...
I brought my first car, which I bought from Özgörkey in 2015, to Özgörkey for two years, regularly and without any problems. I happily brought my car back to Özgörkey Automotive in 2019 for the first four years. They did their best regarding maintenance and service. After my service representative c...
I own a 2012 BMW xDrive vehicle with approximately 80,000 km on it. A while ago, I began to feel a power loss in the vehicle, as if there was a slight fuel blockage, like someone was pulling it back intermittently. In Alanya, the car was connected to a device, and it showed a fault related to the ex...
"I would like to thank Borusan, especially Ms. Tuğba, for their attention, care, and kind gifts."
On July 26, 2025, I brought my vehicle to Borusan Ağaçlı Oto in Ankara for my 2:30 PM appointment, as part of my BMW Prime subscription. This service ...
On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. However, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a...
"They gave a 10,000 maintenance gift to resolve the grievance; it was a long and unnecessary process, but at least they did something, which is better than nothing."
In December 2024, I purchased a brand-new BMW (license plate 06 EVN 8**). Following a minor accident that caused damage to the rear axle section, I de...
I brought my BMW to the official service since I heard the software needed an update. The service team acknowledged that the software was old, but they kept dodging the update with unclear reasons. I left my car at the service center for a whole week, but they didn't do anything. Whenever I asked fo...
The most disappointing issue! BMW has been my one true love since childhood, and I've been driving various BMW models for over ten years. Unfortunately, 2025 has turned into a nightmare for me due to the new BMW 520i model and its service in Turkey. I just bought the new G60 and immediately faced a ...
I bought a brand new BMW iX1 xDrive30 xLine in December 2023. Even though my vehicle has the Connected Drive infrastructure, I cannot use it. Others who bought the same model with the same package just four months later can use this feature, but I cannot. We pay a fortune for a premium car, yet we c...
My brand-new BMW broke down in less than six months, and the issue still hasn't been resolved while the car remains in service. According to the new legal regulation, if a vehicle has a malfunction within the first six months, the owner is entitled to a replacement or a full refund, but I do not eve...
Two months ago, I encountered an issue with BMW Prime Plus failing to remove an expired car wash code. Since then, I have been charged the Prime membership fee while also paying separately for every car wash. Despite calling customer service over 50 times, I keep getting the same response: "We are r...
I purchased a 2024 BMW i5 xDrive just four months ago, and it’s already having serious issues. First, I was told the left joint needs to be replaced, but no explanation was provided. Four days ago, the trunk lock stopped working, and I was informed the part isn’t available and has to be ordered from...
I own a 2022 facelifted 3.20i Sport Line (with curved display) vehicle, but unfortunately, I cannot use the BMW Connected Drive app. When I contacted BMW Connected Drive customer service, I was informed that this feature only works on vehicles manufactured after March 2024. They mentioned that discu...
My BMW 216 d Gran Coupe 2020 model vehicle experienced a malfunction at 91 thousand km, despite regular maintenance and repairs at authorized Borusan Oto services. Unfortunately, it left me stranded on the road during my holiday. I promptly halted for the issue at hand and, after enduring a 6-hour w...
Our vehicle, which we entrusted to your BMW Kosifler Bostancı service on April 3, 2024 due to an air conditioning cooling system malfunction, has not yet been returned to us. We were informed that parts are being awaited from abroad. Despite being informed by your officials about the spare part's ex...
On May 1st, there was a recall for my 2023 BMW X1 because of a brake servo issue. I placed an order for the part and got the car's 27,000 km service done on the same day. Not long after, I realized that the air conditioning wasn't functioning correctly. The authorized service center in Diyarbakır, M...
"My complaints were addressed and the fee was adjusted, thank you."
I own a 2022 IX, purchased from İzmir Özgörkey. My car broke down and spent 100 days in the service center because they couldn’t source the necessary ...
In February 2, 2024, I brought my 2022 model BMW X1, which was still under warranty, to Köprülü Oto, the authorized service center in Konya, for its second maintenance. I was told that all maintenance and updates were done. But then, after three days, my car's navigation system started acting up, sa...
I bought my BMW i4 model car from the authorized dealer Özgörkey Otomotiv Bornova İzmir on 02/04/2024. However, even though it was listed on the proforma invoice and I paid for it, the Head-Up Display is nowhere to be found in the delivered vehicle. I've filed a complaint about this issue, but I sti...
In August 2023, I purchased a BMW G20 with the model code 320i Edition M Sport Pro from Borusan in İstinye. However, in the following months, around September, we discovered a problem with the air conditioning system. The right side was not blowing cold air, therefore it was concluded that the air c...
In November 2023, I purchased a BMW i4 from Özgörkey in Turkey. Following this purchase, I encountered several issues, one of which was quite significant. Firstly, as the initial problem, it was stated before the purchase that the range would be approximately 590 km, but under normal conditions, it ...
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...