2022 model BMW IX Experienced a Steering System Error
My 2022 model BMW iX experienced a steering system error. When I took it to Gaziantep Erenler Automotive, they initially mentioned a software issue, requiring a day for resolution. The next day, they informed me that the steering box needed replacement. As of October 18, 2023, the required part is still not visible in Turkey and Germany's stock, and there is uncertainty about the duration of part procurement. Despite being under warranty and backed by BMW's advanced technology and Borusan Automotive assurance, I find myself in this unfortunate situation. I request a prompt resolution of my grievance.
Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center
Dear Hasan K., You can access the surveys by clicking on the links in the emails or SMS messages sent to you. Additionally, after logging into your account on our homepage with your password, you can access the surveys by pressing the "Complaints" button in the menu under your profile picture, listing your complaints, and then clicking the "Evaluate" button on the right side of the complaint you wish to fill out and rate. Best regards, BMW Communication Center
