1
Hasan is completely dissatisfied with the result

2022 model BMW IX Experienced a Steering System Error

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Hasan
December 09, 2023 10:41 am
42

My 2022 model BMW iX experienced a steering system error. When I took it to Gaziantep Erenler Automotive, they initially mentioned a software issue, requiring a day for resolution. The next day, they informed me that the steering box needed replacement. As of October 18, 2023, the required part is still not visible in Turkey and Germany's stock, and there is uncertainty about the duration of part procurement. Despite being under warranty and backed by BMW's advanced technology and Borusan Automotive assurance, I find myself in this unfortunate situation. I request a prompt resolution of my grievance.

December 09, 2023 10:49 am (7 minutes after complaint)

Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center 0850 252 10 10

January 16, 2024 9:40 am
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