BMW Has Not Repaired My 2024 Car or Given a Replacement
In December 2024, I purchased a brand-new BMW (license plate 06 EVN 8**). Following a minor accident that caused damage to the rear axle section, I delivered the car to AU Otomotiv BMW Authorized Service – Aydoğanlar Ulus Otomotiv on April 4 through my insurance coverage. Since the day I handed over the vehicle, it has neither been repaired nor returned. No replacement vehicle has been provided to ease my situation. I urgently request the delivery of my car, and if the repair process will take longer, I demand a replacement vehicle. We are talking about a premium brand like BMW here—yet even much more basic automotive brands support their customers better. The lack of a replacement vehicle is the sole reason for my growing dissatisfaction with the brand. I won’t purchase or recommend BMW again. The brand is failing to deliver on its after-sales service promises.
Dear Batuhan T., You can access the surveys by clicking the links in the emails or SMS messages sent to you. Additionally, after logging into your account on our homepage with your password, you can click the 'My Complaints' button from the menu under your profile photo, list your complaints, and then access the survey by clicking the 'Evaluate' button on the right side of the complaint you wish to fill out and rate. Best regards, BMW Communication Center
They gave a 10,000 maintenance gift to resolve the grievance; it was a long and unnecessary process, but at least they did something, which is better than nothing.
