In December 2024, I purchased a brand-new BMW (license plate 06 EVN 8**). Following a minor accident that caused damage to the rear axle section, I delivered the car to AU Otomotiv BMW Authorized Service – Aydoğanlar Ulus Otomotiv on April 4 through my insurance coverage. Since the day I handed over the vehicle, it has neither been repaired nor returned. No replacement vehicle has been provided to ease my situation. I urgently request the delivery of my car, and if the repair process will take longer, I demand a replacement vehicle. We are talking about a premium brand like BMW here—yet even much more basic automotive brands support their customers better. The lack of a replacement vehicle is the sole reason for my growing dissatisfaction with the brand. I won’t purchase or recommend BMW again. The brand is failing to deliver on its after-sales service promises.
On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. However, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...
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