On July 26, 2025, I brought my vehicle to Borusan Ağaçlı Oto in Ankara for my 2:30 PM appointment, as part of my BMW Prime subscription. This service is prepaid monthly and includes detailed mechanical, electronic, and engine checks. After handing over my vehicle, I was taken to the waiting lounge with a full view of the service area. For one and a half hours, I observed that my car wasn’t even moved or lifted — absolutely no work was performed. Despite this, I was later told that the inspection was “completed” and the car was “ready.” When I questioned this, I was first told that “the key could not be read by the system, so no record was opened.” I then reminded them that I had the exact same key issue at another authorized BMW service last month — yet they completed all the work flawlessly and provided a detailed report at the end. Upon hearing this, the story changed to: “You’re right, our systems have been down since noon today.” This is a clear case of misleading the customer. Instead of being upfront, they tried to cover up the fact that no work was done — wasting my time, money, and trust. I traveled from Kırıkkale to Ankara just for this appointment. I am submitting this complaint not only here, but also to the Consumer Arbitration Board in Turkey. Such a level of dishonesty does not reflect the standards expected from BMW or Borusan. I strongly advise others to be cautious with this service center.
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
In February 2, 2024, I brought my 2022 model BMW X1, which was still under warranty, to Köprülü Oto, the authorized service center in Konya, for its second maintenance. I was told that all maintenance and updates were done. But then, after three days, my car's navigation system started acting up, sa...
Hello, I took my vehicle to Istanbul Auto, the authorized BMW service, and requested repairs covered by insurance. My vehicle remained there for approximately 45 days, but the repairs were not done correctly. I paid 163,000 TL plus an additional 8,000 TL. However, they haven't addressed the ongoing ...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
On May 1, 2023, I bought my car from Avcılar Borusan, where they claimed it to be our own vehicle with me as the first official owner. They assured me that they conducted the inspection themselves, emphasizing that it shouldn't be done elsewhere. Offering a 5,000 km or 3-month warranty initially, wi...
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