On September 1, 2025, at 9:00 AM, I returned my BMW 3.20 model, license plate 34 GLN 031, to the Antalya Kosifler service center due to rodent damage. The service representative stated that the repair time would be 15 days, and since this period was also included in the documents, I was only able to get a replacement vehicle from my insurance company for 15 days. However, as of today, 20 days have passed, and my vehicle still hasn't been delivered. Every time I call, I'm told the parts will arrive from Germany and then they'll be finished, with no clear information or solution provided. I'm told the delay is due to the waiting for parts from Germany. I'm curious how the parts are supposed to arrive from Germany in 25 days. I requested a replacement vehicle from the service center during this period, but I haven't received any positive response. Furthermore, despite submitting a request and filing a complaint with the BMW contact center four times, I haven't received any response. My request number is 3040306. I'm also having great difficulty finding someone to contact during this process. Are they bringing a new vehicle from Germany after 20 days? Or is there a lack of planning? Worst of all, there's no one to contact, no inspection department. I'm being inconvenienced when I need to go to places like the hospital. During a similar situation with my Mercedes, the Koluman service center was so helpful that I now appreciate it. They provided a replacement vehicle free of charge for 20 days, without any hassle. The staff in the customer satisfaction department were incredibly helpful. BMW is a company with no customer satisfaction department and no inspections. It's been a source of regret for me since the day I bought it. I'm deeply disappointed with BMW's approach to customer satisfaction. I demand that my grievance be resolved as soon as possible and that a replacement vehicle be provided to me.
On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. However, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a...
I'm facing a significant issue with my brand-new BMW 5.20i from Antalya Kosifler. The entire car is covered in paint dust, delivered in a dusty and careless condition during the handover. Upon the first car wash, it became evident that this persistent dust was actually unremovable paint residue. Des...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
Hello, on 30/11/2023, I paid for and purchased a BMW i4 from the Borsusan dealer in Mersin Yenice. Our invoice was issued on 30/11/2023, with a promise that the car would arrive within a week at the latest. However, 13 days have passed, and the car is still nowhere to be found. The dealer claims the...
The BMW 520 I bought in November 2022 has cracked the glass for the 3rd time in 1 year. I had my first glass change and my second glass change at Kosifler Auto. Since I only used my car for intercity trips, 1 month after the replacement, while going to Edirne, the windshield of the vehicle suddenly ...
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