On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. However, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a 2024 model BMW X3 cannot be returned because of a basic plastic component. What takes 15–20 days with similar companies has turned into a nightmare with BMW. As of May 28, even though the 45 business-day period has passed, no one has contacted me about the replacement vehicle I am entitled to. Despite being a loyal BMW customer for years, the ongoing communication issues and problems under the name of “corporate structure” no longer feel genuine. The phrase “BMW isn’t what it used to be” has now become deeply etched in my mind. I genuinely don’t understand the point of a customer relations department if I’m constantly being asked to call the 0850 support line for every issue. This approach seriously damages the brand’s reputation. I just hope someone from the call center finally responds. The whole situation has been deeply upsetting.
In February 2, 2024, I brought my 2022 model BMW X1, which was still under warranty, to Köprülü Oto, the authorized service center in Konya, for its second maintenance. I was told that all maintenance and updates were done. But then, after three days, my car's navigation system started acting up, sa...
On September 1, 2025, at 9:00 AM, I returned my BMW 3.20 model, license plate 34 GLN 031, to the Antalya Kosifler service center due to rodent damage. The service representative stated that the repair time would be 15 days, and since this period was also included in the documents, I was only able to...
I purchased a 2024 BMW i5 xDrive just four months ago, and it’s already having serious issues. First, I was told the left joint needs to be replaced, but no explanation was provided. Four days ago, the trunk lock stopped working, and I was informed the part isn’t available and has to be ordered from...
Our vehicle, which we entrusted to your BMW Kosifler Bostancı service on April 3, 2024 due to an air conditioning cooling system malfunction, has not yet been returned to us. We were informed that parts are being awaited from abroad. Despite being informed by your officials about the spare part's ex...
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