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BMW G20 320i Edition M Sport Pro A/C Failure

Mehmet
April 16, 2024 3:20 PM15

In August 2023, I purchased a BMW G20 with the model code 320i Edition M Sport Pro from Borusan in İstinye. However, in the following months, around September, we discovered a problem with the air conditioning system. The right side was not blowing cold air, therefore it was concluded that the air conditioner was malfunctioning. Experiencing such a stressful scenario in a new automobile grieved me greatly, especially when I learned that repairing it would necessitate disassembling the entire console and replacing the motor on the right side. They anticipated it would take roughly a month owing to procedures such as part procurement and inspection, and it was covered by warranty. Nonetheless, it is uncomfortable to meet such a problem. The prospect of disassembling the console of a brand-new automobile disturbs me considerably. I demand restitution for this inconvenience and request that the appropriate parties contact me to rectify the situation.

April 16, 2024 3:24 PM (3 minutes after complaint)

Dear Customer, Your notification has been received by us and has been recorded and shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

Mehmet
Mehmet
April 16, 2024 5:00 PM

I am expecting a positive response.

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