Our vehicle, which we entrusted to your BMW Kosifler Bostancı service on April 3, 2024 due to an air conditioning cooling system malfunction, has not yet been returned to us. We were informed that parts are being awaited from abroad. Despite being informed by your officials about the spare part's expected arrival in the first week of May, our repeated requests for a replacement vehicle have been met with the explanation that we are on a waiting list due to the limited availability of replacement vehicles. Earlier, we reached out to you regarding an issue with the brake integration center. We have been patiently waiting for the necessary parts to fix the malfunction for approximately 2 months. If this type of vehicle is available for purchase, it is important to ensure that the necessary parts are readily available or can be provided quickly. Nevertheless, every time we spend comparable durations at your service center. We would anticipate a more efficient and customer-centric service from your company, considering the high-end brands you represent and the fact that our vehicle, a BMW İ7, is a standout model. It is quite frustrating when a vehicle remains in service for an extended period of time, especially when we purchased it with the intention of using it. It's disappointing that the vehicle is present but unable to be utilized. We kindly request a prompt resolution to our problem concerning the matter at hand. Warm regards
Hello, on 30/11/2023, I paid for and purchased a BMW i4 from the Borsusan dealer in Mersin Yenice. Our invoice was issued on 30/11/2023, with a promise that the car would arrive within a week at the latest. However, 13 days have passed, and the car is still nowhere to be found. The dealer claims the...
On May 1st, there was a recall for my 2023 BMW X1 because of a brake servo issue. I placed an order for the part and got the car's 27,000 km service done on the same day. Not long after, I realized that the air conditioning wasn't functioning correctly. The authorized service center in Diyarbakır, M...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
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