I brought my BMW to the official service since I heard the software needed an update. The service team acknowledged that the software was old, but they kept dodging the update with unclear reasons. I left my car at the service center for a whole week, but they didn't do anything. Whenever I asked for more details, I just got vague answers, and the problem was never really tackled. I contacted Borusan Oto directly, expecting them to handle the issue, but I haven't heard back from them. Not having my car for this long and not seeing any real progress has made me feel overlooked. I thought I would get better care and professionalism from a brand like BMW and its official service network.
In February 2, 2024, I brought my 2022 model BMW X1, which was still under warranty, to Köprülü Oto, the authorized service center in Konya, for its second maintenance. I was told that all maintenance and updates were done. But then, after three days, my car's navigation system started acting up, sa...
On November 30, 2022, I bought a brand new BMW 320i from the Borusan dealer in Avclar. But ever since I bought it, I have had problems with multimedia all the time. They took my car to the service center once and kept it there for two or three days. They told me that it was fixed, but they didn't te...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
On October 13, 2023, our 2015 model car, which hit the roads in 2016, had its engine light repaired by Cekmekoy authorized service. However, on November 3, 2023, the same problem arose, and we returned it to service. During the eight days, discussions with the Cekmeköy service revealed that they wer...
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