BMW 2022 IX Prolonged Maintenance Period Issue
I own a 2022 IX, purchased from İzmir Özgörkey. My car broke down and spent 100 days in the service center because they couldn’t source the necessary parts. Last week, it broke down again in the middle of the road and had to be towed back to the service center. I already lost 100 days of use, and now they refuse to provide a loaner vehicle. My original 2-year warranty has expired, but I couldn’t use my car for 4 of those 24 months. They also haven't offered any additional warranty coverage. This situation is incredibly frustrating, and I feel let down by the lack of support. I need a resolution that addresses both the repair issues and the time lost without my vehicle.
Dear Customer, Your notification has been received by us, recorded, and shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center
Dear Cagdas A., You can access the surveys by clicking on the links in the emails or SMS messages sent to you. Additionally, after logging in with your password on our homepage, you can access the survey by clicking the "Evaluate" button on the right side of the complaint you want to fill out and rate, after listing your complaints by pressing the "My Complaints" button in the menu under your profile picture. Best regards, BMW Communication Center
My complaints were addressed and the fee was adjusted, thank you.
