I own a 2022 IX, purchased from İzmir Özgörkey. My car broke down and spent 100 days in the service center because they couldn’t source the necessary parts. Last week, it broke down again in the middle of the road and had to be towed back to the service center. I already lost 100 days of use, and now they refuse to provide a loaner vehicle. My original 2-year warranty has expired, but I couldn’t use my car for 4 of those 24 months. They also haven't offered any additional warranty coverage. This situation is incredibly frustrating, and I feel let down by the lack of support. I need a resolution that addresses both the repair issues and the time lost without my vehicle.
We bought a BMW iX car from Borusan Avcılar in Istanbul in October 2022. In July 2023, the car had a problem with one of its headlights, so we quickly let the service center know about it. They said it was a software problem and gave us the car back a few days later. Unfortunately, the problem happe...
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...
In November 2023, I purchased a BMW i4 from Özgörkey in Turkey. Following this purchase, I encountered several issues, one of which was quite significant. Firstly, as the initial problem, it was stated before the purchase that the range would be approximately 590 km, but under normal conditions, it ...
I bought my BMW IX40 electric car in November 2022 from the Ozgörkey Izmir dealership. I was happy with the car, so I decided to buy my second one, the BMW IX50 Electric, from the Kosifler Istanbul dealership on October 9, 2023. Yesterday, around 5:00 PM, I couldn't open the car doors when I tried t...
I brought my first car, which I bought from Özgörkey in 2015, to Özgörkey for two years, regularly and without any problems. I happily brought my car back to Özgörkey Automotive in 2019 for the first four years. They did their best regarding maintenance and service. After my service representative c...
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