On October 29, 2025, at 11:47 a.m., a transfer of 60 USDT was made from my personal wallet to my Binance account via the TRC20 network. No error message appeared during the transfer, and there was no error reported on the blockchain either. The sender paid a network fee of approximately $3. However...
I am a Binance Global user with ID number 45964289. After the major market crash on October 10, 2025, Binance provided compensation payments to users who were liquidated during the event. However, during the exact minutes when the crash began and continued, I closed my position manually, at a huge l...
I had approximately $40 in my Binance Global Futures account. About an hour and a half to two hours ago, my balance suddenly dropped to zero. There was no warning, no error message, and nothing unusual before this happened — I simply noticed that my account balance had disappeared. After noticing t...
On November 1, I attempted to purchase Hot Coin worth £15 GBP through the Binance Global mobile app, using my Bank of Scotland account. During the transaction, £15 was successfully withdrawn from my bank account, but the transaction was not confirmed on Binance. At this point, the money has neither...
After changing my phone, I started experiencing a passkey issue on the Binance app. I’ve been unable to access my account for four days using my new device, an Infinix Hot 60 Pro. When I try to log in, I receive the following message: “There is no passkey for binance.com on this device.” I have t...
I haven’t been able to access my Binance account for about two weeks. When I try to transfer USDT or BTC, I can’t complete the verification process because I no longer have access to Google Authenticator or my security key. As a result, I can’t log in to my account or perform any transfer transactio...
On October 25, 2025, at 3:36 PM, I swapped BNB for a coin called Inpepe via Binance Wallet, after seeing it promoted in a Telegram group. I used approximately 8,400 worth of BNB for the transaction. Although my balance initially increased after the swap, I’m now unable to perform any actions with th...
Since October 15, 2025, I have invested a total of 22,000 through the Binance and T Quick applications. However, when I attempted to withdraw my funds, I was informed that I must first pay an additional “insurance fee” of 12,000 in order to complete the withdrawal. I urgently need my money, yet I am...
I’ve been using Binance for a while, but I’ve been having trouble resetting my Google Authenticator. I submitted a reset request a week ago, yet nothing has been done and I haven’t received any response. It’s frustrating not to even have the option to resend the form since it’s already been submitte...
I’ve repeatedly experienced issues with the stop-loss function on the Binance Global app while trading futures on my Android device. Even today, as in previous cases, my stop-loss orders failed to execute properly. I receive a notification stating that the stop-loss order has been triggered, but imm...
On the night of October 10, 2025, while trading in the Futures section of the Binance Global app on AVAX, DOGE, and ADA pairs, I experienced a major system freeze. Despite repeatedly trying to add margin, the system did not allow it and only permitted sell orders. As a result, I suffered a loss of a...
On October 3, 2025, at approximately 03:10 a.m., an unauthorized login occurred on my Binance account. During this incident, 1,200 USDT was transferred from my Futures wallet to my Spot wallet and then withdrawn without my consent. Although I have two-factor authentication (2FA) enabled, I did not ...
In response to the notification regarding my complaint No: 20251014090*, which was rejected concerning the October 10, 2025 SUI/USDT Flash Crash incident, I hereby submit this formal objection. On October 10, 2025, while trading the SUI/USDT pair on Binance Global, I attempted to manually close my ...
Two days ago, I purchased Pcash tokens worth approximately $72 in BNB through Binance Wallet. Shortly after the purchase, the value of Pcash increased, and my wallet balance now shows about $303. However, when I try to sell my Pcash, I consistently receive an “insufficient liquidity” error, and the ...
I experienced a serious issue with my Binance Global account that caused a significant financial loss. On Saturday and again today, I purchased a total of 40,000 TL worth of USDT, and both transactions were completed successfully. However, when I tried to sell my coins, they appeared as locked in my...
On October 20, 2025, at around 2:48 PM, I placed a stop-loss order in the Binance Futures section for the bianrensheng/USDT Perpetual trading pair. Even though the price reached my stop level, my orders did not execute. Because of this failure, I incurred an additional loss of about 2,500 USDT that ...
On October 10, 2025, I was unable to make any transactions on the Binance Futures platform due to a system crash. As a result, all four of my open positions were liquidated, causing a total loss of 235.65 USD. Binance’s official social media accounts (including CZ Binance) announced that users affe...
After buying Shiba on the Binance app, I swapped it into Dogecoin. I expected to receive around 600,000 DOGE, but my account shows only 128,000 DOGE. I did not receive any error message or warning during the transaction. Because the app is in English, I can’t properly review the order history or tr...
Under Binance’s “half-billion-dollar relief program,” it was announced that users who lost 30% or more of their assets due to liquidation would receive financial support. However, I lost 25% of my total assets from liquidation, yet I was not included in the program. Setting such a narrow eligibility...
On October 17, 2025, at around 1:00 a.m., I experienced an abnormal market movement in my PAXG (Pax Gold) transactions on my Binance account. This unexpected price fluctuation resulted in a ₺600,000 loss. My account number is 55523* and my username is 7*3. I request that Binance investigate this in...
I’ve been trading futures on Binance for about three years, and throughout this time, I’ve consistently encountered issues where my positions fail to close on time and excessively high commissions are deducted from each trade. These recurring problems have caused me a total financial loss of around ...
On November 10, 2025, I carried out AVAX and BNB trades through the Binance mobile app and ended up losing a total of 5,000 USDC. Although I was told that I was included in Binance’s compensation plan, only 130 USDC was refunded to me — far below the actual amount of my loss. I reached out both via...
On October 10, 2025, at around 00:17, while trading on the Binance Android mobile app, the application suddenly froze, preventing me from managing my open positions. Specifically, I had active trades in the following pairs: EPIUSDT, BBUSDT, BIOUSDT, XRPUSDT, MITOUSDT, TONUSDT, and ETHFUSDT. Because ...
Binance is a cryptocurrency exchange that was founded in 2017. It offers a wide range of cryptocurrency trading pairs and has become one of the largest cryptocurrency exchanges in the world. Binance provides a platform for trading, investing, and exchanging various cryptocurrencies. Its services have expanded to include margin trading, staking, and futures trading. The platform supports multiple languages and is available in many countries worldwide. Binance is also known for its initiatives in the cryptocurrency industry, including the Binance Smart Chain and the Binance Coin (BNB) token.
