Babymall Incomplete Refund of Deformed Babyjem folding baby bathtub

With the order number 12218ERM4N, I ordered a baby bathtub and a baby hat from the Babymall website, which is included in the campaign. However, the defective product that reached me came in a broken wall hanging place and also in a torn state in the box of the product in deformed dirt rust. I created a return request, but although I paid 532 lira, I returned both products for 500 tl for two products. There is no one reaching me for a solution. I would never order if it was written on the website that they would send deformed products to the display product return products because internet shopping. Babyjem folding baby bathtub