I recently purchased a baby walker from Baby Mall, and upon receiving it yesterday, I discovered that the tip was broken. To avoid the hassle of returning it, I decided to use it. Today, I noticed they also sent the walker without the play tray. After reaching out to their call center, they assured me someone would contact me. Instead, a lady provided me with a technical service number – a joke, considering my only association with them is as a customer. When I questioned why the walker arrived damaged, she claimed it wasn't their concern. I asked about the technical service, to which she replied they don't deal with part replacements. When I continued the conversation, she abruptly stated, "I've noted your return request" and hung up. Your customer service approach is truly impressive – it seems geared toward driving customers insane. Well done!
I placed an order on February 11, but the products didn't come until several days later, even though I had already paid for them. When I talked to their customer service representative, they didn't seem to understand what was going on and didn't seem to be in a hurry to fix the problem. I don't thin...
For our overseas trip with my daughter, I ordered the Duux Siena Baston model stroller from the Baby Mall website on August 8th. Two days later, the product was delivered to my mother's house in Ankara. Our flight was scheduled for August 13th, and I hadn't seen the stroller yet. When I tried to use...
I bought a scooter from the website of Baby Mall; however, before my son could ride it even 10 times, the wheels broke apart. When I called Baby Mall, the customer service representative transferred my call to the supplier, Furkan Oyuncak. Surprisingly, Furkan Oyuncak did not provide an exchange or ...
I bought a Dyson Cinetic Big Ball Animal Pro 2 Dust Bagless Vacuum Cleaner about 6 months ago, there has been a problem with the vacuum cleaner since the first day, the traction power is not enough, when I compared it with my neighbor's vacuum cleaner of the same brand, I realized that the traction ...
I purchased a gray Baby Plus stroller on 15.06.2024. About 15–20 days after buying it, the wheels, the opening mechanism, and the canopy started to malfunction. I reported the issue to the store and handed the product over to them. However, my stroller was kept in the store for 25 days, never even s...
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