Baby Mall Refuses Refund for Defective Prego Bassinet That Cracks at Corners
The Prego 8044 Miami Plus co-sleeper bassinet I purchased from the Baby Mall store in Gaziemir, İzmir, began cracking at the corners when my baby was only 4 months old and quickly became unusable. I brought the product back to Baby Mall; it was repaired and returned to me, but before long, it cracked and broke again at the exact same corners. I sent the product in a second time; it was repaired once again, but came back accompanied by warning notes instructing us not to hold it by the corners, not to rock it, and cautioning about the baby's weight. Given that the bassinet is explicitly marketed and sold as a rocking crib, receiving such instructions both shocked and disappointed me.
Just two days after receiving it back from the second repair, cracking began appearing again in the same spots. Experiencing the exact same issue for a third time, I felt embarrassed to send it back yet again; nevertheless, the cracks expanded, and I was forced to return it after about a month. Now, however, the store refuses to accept a return, disclaiming responsibility by stating, "Prego fixed it, it was repaired." If I take the bassinet back, I am practically certain I will experience the exact same problem over and over again. I have also attached photos of the cracked and broken sections to my complaint.
Ever since my baby was born, we have been left without a bassinet for about two weeks during each repair process while waiting for service. I purchased this bassinet expecting it to be sturdy and reliable, yet I am stuck dealing with a product that continuously cracks in the same place and jeopardizes my baby's safety. I cannot accept that a major retailer fails to stand behind the product it sells and leaves a customer stranded over such a blatant issue.
I consider this product to be inherently defective and unsafe. Because the bassinet suffers from a chronic structural defect that repairs cannot resolve, I refuse any further repair attempts and demand a full refund of the purchase price.
