On August 21, I purchased a Wee Baby 4-in-1 Bottle Warmer through the Baby Mall website, order number 8765007034630. As soon as the product arrived, I experienced an issue with the milk heating function. The device can only heat milk once, and then I have to wait hours before being able to use it again. Since we have triplets, this situation causes us serious difficulties.
I reported the issue multiple times to Baby Mall customer service by phone and requested a solution. However, each time I was only given the same technical service number. I called that number repeatedly, but no one ever answered. Even though I bought the product directly from your website, being redirected to another contact line without any solution is extremely disappointing.
I have both the invoice and the warranty certificate. The milk heating function sometimes works, and sometimes it doesn’t work at all. I request that the product be repaired, or if the issue cannot be resolved, that it be refunded. We expect urgent action to resolve this grievance, especially given the hardship we face with triplets.
On September 5, 2025, I ordered a Baby Mall Mochi wearable breast pump through Trendyol. The product was delivered earlier, but due to the return process, it did not reach me again until September 12, 2025. On September 8, 2025, I contacted Trendyol customer service and requested a return, but my re...
I purchased the Philips Avent SCY906/1 baby bottle. After buying it, we were only able to prepare formula twice. On the third use, when we followed the instructions in the manual and kept the bottle in boiling water for five minutes, it melted and became unusable. I contacted Philips customer servic...
I have purchased nearly every product made by Lansinoh, including milk bottles, milk bags, pumps, and storage solutions. However, the milk pump has been a constant source of frustration. Initially, it had issues with suction, and now it has completely stopped working, likely due to electrical proble...
I purchased a Wee Baby training cup, and the handles broke almost immediately after use, without applying any force. The broken parts pose a risk to my baby’s hands, which is very concerning. It’s disappointing to pay so much for such a small cup only to find it to be of poor quality and extremely f...
I purchased item number 18374KS1HU from the Baby Mall website. However, the product never reached me. The courier says they don't have any package for me, while Baby Mall customer service claims it's still in the distribution process, and the app shows that the product is being packaged. We have bee...
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