Baby Mall Orders Not Delivered, Customer Desk Doesn't Care
I purchased item number 18374KS1HU from the Baby Mall website. However, the product never reached me. The courier says they don't have any package for me, while Baby Mall customer service claims it's still in the distribution process, and the app shows that the product is being packaged. We have been waiting since May 26, 2020. I chose the paid shipping option for faster delivery, but it never arrived. They keep providing false information and there is no one helpful to assist me. They promised to call me back, but nobody ever does. I'm tired of explaining my problem to different people. I deeply regret shopping with Baby Mall. In contrast, I ordered from ebebek and received my package within four days. They truly care about customer satisfaction. Baby Mall has been a complete disappointment, with no one able to resolve the issue or provide any information about my missing package.
