AXA poor communication

On 05.08.2025 in Diyarbakır, I had a material damage accident with my Fiat Egea, license plate 06 CLJ 975. The other party was found 100% at fault, and their insurance is with Axa Insurance. Since that day, my car has been waiting in the repair shop for 16 days. Although I was told every day that an...

About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...

I am currently using Axa’s complementary health insurance. In 2024, I was able to benefit from both the check-up and dental packages on the same day. In 2025, I wanted to schedule these services again for the same day. When I called, they told me they would arrange the appointments. A week later, I ...

A company that rejects analysis fees requested by a department I have never even visited in my life, using a fabricated excuse called a "pre-policy diagnosis," and ends up victimizing people. I had high expectations when I signed up, believing their coverage would offer peace of mind, but instead I ...

I bought Axa car insurance, and I had a crash one month ago. When I called customer service, they did not help me at all. I initially thought the problem was only with customer service, but I have been waiting for the expert report for about a month now. I spoke with the car service, and they said t...

I have home insurance from Axa Insurance and I am dealing with a water leakage issue affecting the downstairs area. Although the issue was under control for a week, Axa Insurance did not provide support, claiming there was no problem. An expert was sent, a report was promised, and intervention was m...

On the 7th of this month, ₺1648.60 was withdrawn from my credit card account for a BES retirement plan, and I had no idea about it. That's not right. How can money be taken out of my account without my permission or notice? This transaction wasn't approved by me, and it's not okay that it happened w...

Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under...

I had my car insured with Axa Insurance. A month ago, someone hit me from behind and broke the bumper. An expert came to assess the damage to be repaired through the insurance, and it was decided to proceed with the repair. However, after the repair, a crack appeared, and it was decided to replace t...

I took out complementary health insurance for myself, my wife and my child. I requested check-up, dental care service, dietitian service and psychological counseling service as part of the package. I requested a joint day for the 3 check-up dietitians and psychological counselors. An appointment was...

They rear-ended my car in Belgium. Axa Sigorta requested that the vehicle be temporarily repaired and brought back to Turkey. However, no one in Europe performs temporary repairs; there is no such concept here. They told us that they either repair the vehicle properly or not at all. Despite explaini...

On August 27, 2024, at 18:49, my car broke down on the İzmir-Altınyol road, heading towards Karşıyaka. I called Axa Road Assistance and requested a tow truck. The first person I spoke to informed me that the tow truck would arrive within a maximum of 90 minutes and that the towing company would cont...

Inter Partner Assistance Türkiye - I used the travel insurance I bought from Axa Insurance in the USA. I have submitted all the necessary documents. However, the company rejected my request, saying that there should be an invoice number in the invoice I submitted. At first glance, it may seem logica...

Hello, I am the owner of the vehicle with license plate 25 L* 075, Yalçın G****. On December 1, 2023, my parked car was hit by a customer of Axa Insurance, resulting in an accident for which they were found 100% at fault. Claim file number 11340362 was opened. I sent my Diminished Value Claim and No...

I've been through 20 sessions of physiotherapy at Medistate Hospital in Kavacık. After completing all my sessions, the hospital called to inform me that my insurance wouldn't cover the physiotherapy costs and that I had to foot the entire bill. However, prior to starting the sessions, they assured m...

Without my knowledge or consent, Axa charged ₺3,000 to my credit card for insurance that I did not request or want. Here's what happened: A Denizbank employee convinced me to apply for a credit card, saying that I could always choose not to use it. After the credit card was approved, I noticed tha...

As an Axa Insurance policyholder, I would like to express my dissatisfaction with their inadequate level of support. Our vehicle, with license plate number 34 ** 9204, was unfortunately involved in an accident for which we were deemed responsible. Since our insurer is Axa Insurance, we decided to ch...

As a customer of Groupama Insurance, I purchased the 'Comprehensive Super Car Insurance Policy' for my vehicle with license plate 06 f***91 through agency number 182027 on February 23, 2023. Later, on September 06, 2023, due to a vehicle change, I obtained endorsement number 79269/1 for my new vehic...

On 8.11.2023, I had a traffic accident in which the other part was 3/4 at fault. My damage file numbered 20230300338834 was opened on 21.11.2023. When I bought my car from Groupama insurance (Currently Axa), I had a new vehicle special condition. There is a clause that if my invoice amount exceeds 6...

We will complete the third year of our family's Axa supplementary health insurance. We recently had a newborn daughter. Thankfully, we don't have any issues with treatment, but when we wanted to include her in the policy, they said they could add her with a fifty percent increase compared to two mon...